Highlights & Background

Innovation

new ideas and modern proposals in line with the fast changing times

Enthusiasm

a job is a job, but this is a job we enjoy doing!

Experience

we can suggest the most suitable programme according to your clients' profile and cultural background

Friendliness

our staff will advise and support you throughout all the project phases

Assistance

your clients can always refer to us when in Britain for any help they need

Reliability

we will always answer and give alternative choices when necessary

Promptness

you will receive our answer within hours for individuals and within 48 hours for groups. If a complex programme requires more days to draw up a reliable proposal, we will advise you immediately

Accuracy

we always confirm everything in writing, including all amendments and changes. All our day by day programmes for groups give all necessary details for you to check and approve

Flexibility

we know that changes are all part of the job and we always do our best to please your clients

Confidentiality

your client will not be mentioned outside the business your are dealing with us

Loyalty

we aim for long term business relationships and our interest is to protect your interest

Background

The Company

Established in London in 1985 Incorporated in England & Wales in 1987 with registration number 2180943 as private limited company. Working in business travel since 1982.

Tailor Made Tours is a medium size company dedicated to handle Group and Individual programmes in Great Britain, including England, Scotland, Wales and Ireland. It is to be considered one of the leading companies in UK for quality inbound travel

Units

Business & Corporate Travel to provide ground services to group and individuals travelling for business, incentive or special interest reasons

Leisure Travel is in charge of groups and individuals travelling arrangements, including tours within England, Scotland, Wales and Ireland. Services are featured in most foreign parters' brochures and programmes

Groundline is the unit dedicated to wholesale distribution of "city tickets" for public transports -like London's Travelcards, for museum access, for airport transfers

Technology

We strongly believe that quality of services provided can also be improved while keeping up-to-date with technological advancements when this makes the booking procedures safer, easier, faster and less expensive

At present our services for individuals are also provided through our online reservation system exclusively accessible by our selected partners from any location in the world

We operate a fully computerised billing system in order to assure error-free ledger management also to benefit our customers and suppliers

Quality Committments

Since our foundation we enforce a strict quality committment policy. Our staff is constantly trained and supervised to offer both professional services and friendly attitude to our partners. All our staff can fluently speak at least one other language.

Your requests are immediately answered.

Our providers -including coaches, guides, hotels, restaurants and attractions are constantly inspected to verify their standard of services can match the level our partners expect from us

Customer Base

Is spread in four continent and include a relevant number of high profile companies.

References

From 1987 we are member of Bitoa, the British Incoming Tour Operators Association, whose code of conduct assure the reliability of members and the standard of services they render to foreign partners

We also are often business partner with the British Tourist Authority, the Britain's official tourist body, in workshops, exhibitions and other marketing initiatives abroad